Your Peace of Mind, Our Commitment

Cancellation and Refund Policy

At Green Digital Space, we’re dedicated to providing exceptional internet marketing services—including Social Media Marketing, PPC Services, SEO Services, Website Copywriting, and more—to help your business thrive online. We understand plans can change, and we’re here to ensure a fair and transparent cancellation and refund process. Please review the details below to understand your options.

1. Our Services

Green Digital Space offers a range of affordable internet marketing services, including but not limited to:

  • Social Media Marketing: Managing and optimizing your social media presence on platforms like Facebook and Instagram.
  • PPC Services: Paid advertising campaigns on Google Ads, Facebook Ads, and other platforms.
  • SEO Services: Improving your website’s visibility on search engines.
  • Website Copywriting: Crafting compelling content for websites, blogs, and product descriptions.
  • Additional Services: Tailored strategies to boost online branding and engagement.

This policy applies to all services listed on our Affordable Internet Marketing Services page.

2. Service Cancellation

We aim to make cancellations straightforward. The process depends on the type of service:

  • Project-Based Services (e.g., Website Copywriting, SEO Audits, Campaign Setup):
  • Cancel before work begins with no charge by notifying us in writing (email to [email protected]) at least 48 hours before the agreed start date.
  • After work starts, cancellations are reviewed case-by-case. You’ll be invoiced for completed work and any incurred costs (e.g., third-party fees).
  • Ongoing Services (e.g., Monthly Social Media Management, SEO, PPC Campaigns):
  • Cancel anytime by providing 30 days’ written notice via email to [email protected].
  • Cancellation takes effect at the end of the current billing cycle, with no further charges thereafter.
  • Note: A 30-day notice period is widely accepted in the digital marketing industry, balancing flexibility for clients and operational planning for agencies.

3. Refund Policy

We strive for your satisfaction and handle refunds as follows:

  • Non-Started Services:
  • If you cancel within 7 days of payment and work hasn’t started, you’re eligible for a full refund.
  • Partially Completed Services:
  • For project-based services where work has begun, refunds cover the unused portion of your payment, minus completed work and non-refundable costs (see below). A breakdown is available upon request.
  • Ongoing Subscriptions:
  • No refunds are issued for the current billing cycle. If you cancel mid-cycle, you’ll retain service access until the cycle ends, with no pro-rata refunds unless agreed otherwise in writing.
  • Non-Refundable Fees and Third-Party Costs:
  • Certain expenses are non-refundable once incurred, including:
    • Advertising Spend: Costs for paid ads (e.g., Google Ads, Facebook Ads) activated on your behalf.
    • Third-Party Tools: Fees for premium tools (e.g., analytics software, keyword trackers) purchased for your campaign.
    • Setup Fees: One-time charges for initial campaign setup or account creation, if applicable.
  • These are standard in the industry, as agencies incur these costs directly from platforms or vendors (e.g., Google, Meta) and cannot recover them post-cancellation.

4. How to Request a Cancellation or Refund

To initiate a request:

  1. Email us at [email protected] or call +91 7980952814.
  2. Provide your name, service details, and reason for the request.
  3. We’ll respond within 3 business days to confirm receipt and outline next steps.

5. Exceptions

We may offer exceptions at our discretion, such as:

  • Service delivery issues due to technical errors on our end.
  • Mutual agreement with the client.
    Contact us with details if you believe your case qualifies for special consideration.

6. Changes to This Policy

Green Digital Space may update this policy as needed. Changes will be posted here with an updated “Last Updated” date. Please check back periodically.

7. Contact Us

Questions or assistance? Reach out:

Thank you for trusting Green Digital Space with your internet marketing needs. We’re here to help your business grow with passion and precision!

FAQ

Cancellation and Refund Policy – Green Digital Space

What services does this policy cover?

This policy applies to all Green Digital Space offerings, including Social Media Marketing, PPC Services, SEO Services, Website Copywriting, and any other services listed on our Affordable Internet Marketing Services page.

How do I cancel a service?

For project-based services, email us at least 48 hours before the start date. For ongoing services, provide 30 days’ written notice via email to [email protected]. We’ll confirm the cancellation details with you.

Can I cancel a project after it’s started?

Yes, you can! We’ll review your request and charge only for work completed or costs incurred up to that point. You’ll get a detailed breakdown of any fees.

What’s the 30-day notice period for ongoing services?

It’s the time we need to wrap up your monthly services (like SEO or PPC) smoothly. After you notify us, your service continues until the end of the current billing cycle, and no further charges apply.

When am I eligible for a full refund?

You can get a full refund if you cancel within 7 days of payment and we haven’t started work yet. Just let us know via email or phone!

Why are some fees non-refundable?

Costs like advertising spend (e.g., Google Ads), third-party tool fees, or setup charges are paid upfront to external providers on your behalf. Once spent, we can’t recover them, so they’re non-refundable.

What happens if I cancel my monthly service mid-cycle?

You’ll keep access to the service until the billing cycle ends, but we don’t offer pro-rata refunds for the current period unless we’ve agreed otherwise in writing.

How long does it take to process a refund?

Once approved, refunds are processed within 7-10 business days, depending on your payment method. We’ll keep you updated on the timeline.

Can I get a refund for ad spend I’ve approved?

No, ad spend (e.g., for Google or Facebook Ads) is non-refundable once the campaign is live, as those funds are paid directly to the advertising platforms.

What if there’s an issue with the service itself?

If we’re unable to deliver due to a technical issue on our end, we’ll work with you to resolve it or consider a refund or credit as appropriate. Contact us to discuss!

How do I contact you about a cancellation or refund?

Reach out via email at [email protected] or call us at +91 7980952814. We’ll respond within 3 business days to assist you.

Can I pause a service instead of cancelling?

Pausing isn’t standard, but we’re happy to discuss your needs! Contact us, and we’ll explore options that work for both of us.

What if my service has a custom contract?

If you’ve signed a custom agreement, its cancellation and refund terms will apply. Check your contract or reach out to us for clarification.

Will I be charged if I cancel before work begins?

Nope! As long as you notify us 48 hours before a project starts, there’s no charge—simple and fair.

How do I know if this policy has changed?

We’ll update this page with a new “Last Updated” date if anything changes. Check back here or ask us directly if you’re curious!